22 Aug 2007 @ 4:28 AM 

KFC (134th and Q)

I had the misfortune of taking the kids to the KFC near 134th and Q street.

I am not going to bother going into a lengthy diatribe here. I just don’t want to spend the energy on them. To make a long story short: It took us over 15 minutes of standing in line to place our order. Then, when we get to the front, the lady looks at me and walks off. The next thing that happens, is some snot-nosed kid “takes over”. Please understand I’m a purest. You are wearing a fast food uniform, and they designed it to look a certain way. As a representative of the company, you are the face that people see when they walk in and order. The gentleman that eventually “took my order” (that I had to tell him three times and then correct him a 4th time when he again read it wrong) was less of an employee and more of a “Gangsta-Wannabe” in a KFC uniform. After tending my change, I waited. The alarms started going off for the chicken, drive through, fryer pressure, or impending doom. I couldn’t tell what any of the 3 or 4 going of was for. 10 minutes of that and I am sitting at my table, shooting my daughter a nice glare. She kept apologizing to me. She is so awesome. So after that, another family walked in. This was with their spoiled 2 year old. There were 5 of them. They plopped his rear end into a typical Hi-Chair and the rest of them went to the counter. *twitch* The screaming began. He was angry that he was left, and his parents began to scream back at him. Finally they sent the young teen girl over to keep him occupied. That didn’t last long. The girl ended up smacking (By accident mind you) the toddler in the face with a toy and it started all over again.

“Order number blah blah!” and I move swiftly toward the counter. Pick up the bounty before me and hobble back to our table. As we sat there eating, (I had a breast/wing combo with Mashed spuds and fries with a regular diet) the alarms came back on, and the kid started screaming again. I vowed that I would never step foot in the place again.

On my way out to the car, I realized I had to pee, so to the bathroom I went. My final, and almost fatal mistake. The urinal was caked with settled urine and the room wreaked of stale/old urine. It was foul. I would have rather taken a leak in the parking lot where it was cleaner. I quickly washed my hands and then realized there was no soap OR paper towels. It left me wondering if they had ever cleaned it. Those people have to go to the bathroom on their shifts? What do they do when they can’t wash in the bathroom with either soap, or dry with paper-towels? So out I run, angry, frustrated, and vowing never to come back.

Overall Impression: The food, for a fast food place, was consistent, though the time to take a piece of chicken off of a drainage tray, scoop some spuds and throw it in a Box is apparently challenging. The place was dirty and I was wondering when my table was last wiped down. The Noise levels of the alarms coupled by the screaming toddler made my head hurt bad. By the time I left, I didn’t care that I had eaten some really good chicken and sides. All I wanted was out.

Plusses: Good chicken that followed it’s recipe to the letter. Good sides that came right out of their packaging just perfectly.

Minuses: The counter was dirty, the staff was dirty and “Gangsta”, None of them had a clue as to what was really going on. The alarms that could deafen the undead, would constantly go off and the staff just sits and makes jokes about how loud they are. The FILTHY bathroom with no supplies like soap and paper towels.

Rant: Oh yes, this deserves a rant! What are these people thinking? Have they lost their minds? I understand wanting to hire people and having a hard time finding qualified talent, but at least take the time to tour your store and get these boys to pull up their pants and maybe wear their hats straight. This is pathetic. I’m not even going to bother with drive through anymore. I love the chicken but will have to get Popeyes until you fix your joke of a store.

. 

~The Omaha Critic

Posted By: The Omaha Critic
Last Edit: 22 Aug 2007 @ 07:40 PM

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