17 Jul 2008 @ 6:29 AM 

Sit back, relax, for I have a long story to tell.

On Sunday afternoons, we frequently like to go out to dinner, and while we often opt for our favorite restaurants, occasionally we get the urge to try something new. Given that there is very little that is off the radar to this Critic, pretty much any restaurant or style of food is fair game.

For months, some very good friends of ours had been talking up a Cajun restaurant in downtown Omaha that they really enjoyed.  While the rest of the family isn’t crazy about Cajun cuisine, we all were willing to give it a try.  We piled the brood into the van and headed downtown, to the corner of 14th and Farnam, excited to give Jazz, a Louisiana Kitchen, a try.
 
“The Critical Wife” is a woman of strong first impressions.  Given that Jazz is located in a very old building in downtown Omaha, it’s not unusual that the building did have somewhat of a stale, moldy, “old” smell.  Unfortunately, Jazz goes beyond that – to a smell reminiscent of rat infestation and rot.  We had a brief discussion as a group on whether they were just trying to increase the authenticity of the restaurant, to make it smell like the bayou in summer – but in the end decided it was just the smell of the building overall.  I found it odd though, that the first smell that I got when I walked in wasn’t food, but nasty rot.  Undaunted by a little stink (and my ravenous desire for boudin balls) we walked in.  Amazingly enough, after you passed the threshold of the place, it passes.

We were seated after only a moment at a table that would accommodate our two combined families – a group of five adults and two “tweens” and were given our menus.  We then sat and waited for our waiter to appear to take our drink order. 

It should be noted at this point that it was 4 pm on a Sunday afternoon.  Aside from our table, there were only two other tables with people eating, and only one waiter that we could see working.

So we waited.

And we waited.

Did I say we waited?

Eventually, the server DID come take our order.  I would tell you his name, but I don’t believe he actually introduced himself.  We gave our drink orders, and had to correct him regarding the number of drinks we had just ordered.  He went off, and did return fairly quickly with our drinks, and to take our order. 

Within the group of us, we ordered a few appetizers – two orders of fried pickles, an order of boudin balls, a cup of gumbo, and an order of jambalaya (with extra spice).  For dinner, our children ordered seafood and chicken fettuccine alfredo (two separate dishes).  The adults ordered shrimp and scallops pontchartrain, crawfish etouffe with jambalaya, beer battered shrimp, and blackened redfish.  Simple enough right?  My friend and I asked for cayenne pepper on the side so that we could kick up our food.  The waiter looked right at us, and with a straight face (IN A CAJUN RESTERAUNT) said that they only have Cajun seasoning and DIDN’T HAVE CAYENNE PEPPER.  There… I said it.  This was a sign.  We should have walked out then and there.  We took a few moments to explain to this guy that in fact, Cayenne Pepper is the source for the majority of the seasoning in many, many Cajun dishes and that he should get his butt back to the kitchen and get some.

So, we think that this guy is a complete dope and hope to salvage the rest of the afternoon.  So, we try to wrap up our order.  Uhm….Yeah…  We made the mistake of asking for separate checks at the BEGINNING of the meal.  So after explaining it to this guy a few times, he scurried off to start the dance with the point of sale register, to TRY an put our order in.

We then began the wait.

So, after a long while, finally, things started to come up.  When our appetizers hit the table, our waiter executed one of our biggest pet peeves in restaurant dining – bringing the appetizers only a couple of minutes before the food.  (Ok, more like 47 seconds)  We had no sooner each taken a bite of fried pickle than our main course items appeared.  This is a huge problem in our opinion, as we like to be able to enjoy our appetizers, and form an opinion of what the food is like,  before feeling the pressure to begin eating our main course items.

When your food appears damn near at the same time as the appetizers, you suddenly have the pressure to slam down the appetizers so you can get to your main course while it’s still warm.  This tends to make me angry.  To make it worse, when our food was delivered, the order was once again wrong.  The server had not paid any attention to which dish went where on the table, so we had to tell him to place the food in the right spots.  This doesn’t really bother me much, but the fact that the waiter apparently had no clue as to who ordered what, was truly annoying.

As to the food itself, it was definitely a mixed bag. Of the appetizers, I will say Jazz has one of the best examples of fried pickles I have tried in Omaha.  This is actually a large part of why we decided to go to the restaurant.  The boudin balls were disappointing.  There were 4 little fried balls of weak boudin, swimming in a puddle of pontchartrain sauce.  I wasn’t impressed.  The boudin was honestly more filler than actual boudin.  The pontchartrain sauce though, had a great flavor, but it should have been a backstage player to the boudin, and not the star of the dish. The gumbo did have good flavor and spice, but overall, was disappointing.  It was like it was missing something…  A very special and needed “something”. 

I had ordered the blackened red fish.  It came with their version of dirty rice and steamed summer squash.  The fish, I am happy to say was awesome.  It had a great blackened seasoning and a fantastic crust on the outside.  It was seasoned just right (Though I still added that crazy thing called cayenne pepper) and was moist in the middle.  The fish was really well executed.  The dirty rice left something to be desired. Dirty rice is generally served a little saucier, with some form of meat or sausage in it.  Jazz’s variation had no meat, lots of spice, and was very dry.  The flavor left me bummed.  The steamed summer squash wasn’t anything to write home about.  I did however; find myself craving more fish the rest of the night.

So, as I said before, I had ordered the jambalaya extra hot.  I ordered it as an appetizer.  I didn’t get it but instead got crawfish etouffe with jambalaya.  This was a serious point of contention.  I had ordered it as an appetizer and not a main dish, and I did not order the crawfish etouffe.  So we bring this up to Mr. waiter boy and he proceeded to argue about it.  Everyone at the table was involved in the conversation where I ordered it, we all explained the difference to this guy, so any ding dong should get that they were two different dishes.  So he grabbed the plate of crawfish etouffe and scurried off.  Well, just as I was wrapping up my redfish, he shows up with this HUG plate of jambalaya.  I had tasted my friend’s crawfish etouffe with the jambalaya.  He had put a ton of extra cayenne pepper in it so it was hot.  Yeah…. Not nearly as hot as my brand spanking new plate of jambalaya.  Here’s the thing.  I have worked in a kitchen.  The cooks get ticked off when things get sent back.  It wasn’t my fault.  The waiter was a complete moron.  So I’m guessing the kitchen though that they could blow my head off to get back at me.  Little did they know that I actually like it THAT HOT.  So I scarfed a bunch of it down and was happy as a clam.  It was more the fact that the kitchen got mad at me for the problems my stupid waiter was causing.

So after that, we were encouraged by our friend to try the beignets.  To be more specific, the chocolate beignets.  So my wife ordered the regular and our friends and I ordered a few chocolate ones. 

We waited again. 

We waited a long while.

As we sat there, other servers started serving other guests coming in.  They started to help our waiter, and began to bring out the disserts.  Uhh… They were wrong.  Blueberry does not equal chocolate.  They delivered the regular beignets and took back the blueberry.  We got to wait another 20 minutes.  After that, “The Professor” finally showed up with the other 3.  At this point, I am livid… I won’t even look the guy in the face because I want to start screaming.  I held my composure because we were with friends and kids.  I didn’t want to sour the experience even more for them.

And again we waited.  Ok, we didn’t JUST wait – The Omaha Critic, The Critical Wife, and The Critical Teen tucked into the plain beignets. They were ALMOST enough to forgive the smell of the restaurant AND the bad service.  The Chantilly cream alone was heaven, and it’s a small surprise we didn’t all end up licking our the small paper cups the whipped cream was served in.  (Honestly, if we were not in public, each and every one of us would have.) 

In the time it took us to finish the four good-sized beignets, the chocolate beignets finally arrived.  They were loaded with rich, creamy, warm (dark-ish) chocolate, and again were amazing accompanied by the whipped cream.  A small fight broke out at our table regarding who got to finish each beignet, and who got to scrape all the cream out of each paper cup.  I am not even kidding about that. The beignets really are THAT good.  I will admit, I have not had beignets before to compare to these – but I imagine the beignets at Jazz are good enough to stand up for themselves in any beignet battle.

About the atmosphere – we were there on a Sunday afternoon, but I’m told that in the evenings, they normally have a jazz band playing on the upper level above the dining room.  The atmosphere of the place, aside from the smell, does have the “Cajun bayou” feel – with lots of “flair” on the walls adding authenticity.  There ARE a lot of beads strewn about the decor – but I would hope there would be no “earning of the beads” in a family restaurant!  The tables were clean and sturdy, with fairly comfortable chairs, and the cooking area and bar appeared clean.  The restrooms were overall fairly clean, although the women’s restaurant had non-functioning stalls and paper towel dispensers. 

There is one other element of the downtown experience that is possibly a detractor for this restaurant depending on your point of view.  Downtown Omaha does have somewhat of a homeless contingent, with the park across from Jazz being one of their main congregating places.  On the way to the park, we saw two very obviously mentally affected men who appeared to be homeless walking the streets.  While we were eating, another man who was quite obviously strung out on drugs did enter the restaurant and spent some time sitting at the bar before wandering back out.  Obviously, this is nothing Jazz can control, but it could be a factor if you chose to visit Jazz in the evening. 

Scoring the restaurant is difficult.  The food, overall, was pretty good.  There were some dishes, which we wouldn’t consider Cajun specialties, which weren’t that great.  Other things, that were Cajun specialties, were much better, and were enjoyed by the majority of our group, so going merely on the food alone, it was a good experience. 

The atmosphere was somewhat impacted by the presence of the junkie, and very definitely by the smell of the building, but overall the owners have done a nice job in giving the restaurant a good look and feel.

The major detractor in the experience, which completely decided the rating for us, was the overwhelmingly bad service we received.  Each and every time the server took our order – from the drinks, to the appetizers, to the main course, to the dessert, he messed it up.  Here at Omaha Critic, we pay great attention to service, and our tip increases greatly when we receive good service.  Conversely, when we have very poor service, the alternate is true.  We also pay a great deal of attention to everything else that is going on, and if the restaurant is overly busy or under-staffed, we are willing to make allowances for a stressed out server.  Sadly, Jazz was none of these when we visited.  There was no excuse for the service we received.  In addition to the incorrect orders, we frequently had to ask for refills, and the server paid no attention to which cup came from which diner.  Our glasses frequently sat empty, and our server disappeared for long periods of time.  He also never once asked how the food was, or if we needed anything.  Again, we don’t expect perfect service every time, but these basic things are big tip items for us. 

The killing blow, however, was the check.  It took our waiter over half an hour to figure out our check, getting several items wrong on both checks, and returning to stare at our table several times just to figure out how to create the bill.  Mind you – he said nothing to us when he came back – he just stood and stared at the table, and then walked off, where we would then observe him spending even more time in front of the order computer trying to get the bill to us.  Rather than wasting more of our time, we just paid the bills as they were, waiting another large amount of time for the waiter to find the change required for our friends’ bill, and we left. 

Our friends, sadly, were horrified and embarrassed that the restaurant they had been talking up for months performed so very badly. Obviously, we don’t hold it against them.  No matter how a restaurant performs, each one is an opportunity to find a new restaurant that we love.  Jazz just isn’t one of them.

Plusses: I liked the food.  It was really close to what I remember.  The portions were healthy and the beignets were divine.

Minuses: There is no nice way to say this…  Our waiter was an idiot.  He even identified that fact when he FINALLY brought us our check.  Never hover over anyone when they tell you they are not ready to pay yet.  Next time I won’t be nice.  The smell when we first walked in needs to be fixed and BAD!

Overall impression:  I hate to say that I would not recommend this place to people.  The food was good, and some things were great.  I just fear that they would get our waiter and I couldn’t in good conscience send someone there because of it.  Hint:  Bad service at a restaurant in Omaha will kill your business.

~The Omaha Critic

Posted By: The Omaha Critic
Last Edit: 02 Aug 2008 @ 01:31 AM

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Categories: 2 Napkins, Cajun, Dine In, Dinner


 

Responses to this post » (20 Total)

 
  1. Rusty says:

    You know, whenever I hear someone complain about service, I’m usually quick to jump to the defense of the server I don’t even know. But, after this story, I’m coming up blank. I keep thinking to myself, “Well, maybe…..or, what probably happened was….you never know when…..” But, I got nothing. When I make a mistake as a server, or know that I’m so far behind that I can’t keep up, I usually go out of my way to make sure everything else is above an beyond expectations so that at least everyone can break even. Sorry, to hear about the experience. At least you know as long as the crew is around you don’t have to worry about all that @ Hiro!!

  2. That’s why you’re one of our favorite servers, Rusty! We try to take into consideration things like how busy it is, mess ups in the kitchen, whatever….but this guy just literally had NO excuse…it wasn’t busy, our party wasn’t that large, our order wasn’t that complicated. Hell – if doing split checks makes it that hard, we’d have put it all on one, but he told us no problem right in the beginning. I think this guy just REALLY wasn’t good at what he was doing.

  3. I actually felt ashamed to have written such a direct and scathing post. I have NEVER felt the urge to belittle a waiter so. Then again, I have NEVER received such bad service in my life. I tip well… Or at least I think I tip well. Rarely anything less than 18 – 20% The guy received the lowest tip to date. $.02 I was furious. The thing is… Why didn’t I ask for a manager? Because I was reviewing it. I deal with the stupidity, I deal with the bad service and say NOTHING, because I don’t want them to know that I do what I do and that I’m reviewing them.

    I feel bad for Jazz. If they could get these bugs worked out, I believe they could be one of the great restaurants of Omaha.

    ~The Omaha Critic

  4. Ren says:

    Maybe Thump and I like it so much because we always order the same dish and we just got lucky with them.. I am still horrified that we bragged so much about it, dragged you there, then got such horrible service..
    We are taking our Jazzy bucks and going back today.. We will let you know how it goes!

  5. Leroy Wilson says:

    I love reading reviews of area restaurants and hearing what the critics have to say! What I hate is “know it all” critics like you who try to tell everyone what is and is not right about food they know little about!!! You’ve never had a beignet yet you claim to be an expert on Louisiana cuisine? As I understand it most of Jazz’s recipes are from the personal collection of one of the most famous New Orleans chefs in the world… Paul Perdohm… Jazz has been one of our favorite restaurants since they opened and we have never had a bad experience in that establishment! We are frequent every night business diners all over the country but always enjoy our return to Omaha to dine at Jazz.
    Perhaps you should take a couple moments to realize that perhaps a server had a rough day and that it might not be the norm of the restaurant and does not speak for the whole of the place. We have found their employees to be knowledgable, courteous, and all around professional and believe them to have the best server in Omaha. I hope you will put aside your prejudices and try this place again!!!

  6. Hey Bubba,

    Just to let you know, I’m no slouch when it comes to food. I’ve had a wide variety of dishes up and down the Gulf Coast. You could even say that I have ‘eaten my way’ across the Gulf Coast. I have cooked in some excellent seafood restaurants on the gulf and worked on a rail gang in Louisiana for a major railroad that happens to have a headquarters in Omaha. I have dined on the some of the best gumbo in the world in roadside stands, mom and pop restaurants, and some of the best restaurants around Donaldsonville Louisiana. I actually learned how to make gumbo from a chef raised in the bayou and that has cooked in the Whitehouse for presidents. So I have a bit of an insight into Louisiana backwoods cooking. I have a collection of antique Cajun cookbooks that has listings from gator to raccoon. Some of my best dishes have come from these books. The funny thing is? I don’t give a rat’s ass who came up with the recipe. If the execution of that ‘fantastic’ recipe sucks, then guess what? The whole dish sucks!

    Overall, I enjoyed the food at Jazz. (I believe I even said that) What brought it down was the crappy service. And yes, I have been a server too. I worked in Chelsea Street Pub in San Antonio Texas for many moons. Was I the best waiter? Probably not, but considering this is my account of the events of my evening, you can take it or leave it. You can believe it, or dismiss it. It is what it is: My experience and my opinion. You’ll notice that there are no advertisements or sponsors. It’s just me doing this because I love to do it.

    See, I’m spoiled. I have 3 servers I compare EVERYONE to: Sammy, Rusty, and John. The three of which work at Hiro. So when I get a moron, that takes a half an hour (31 minutes to be exact) to figure out the bill, I tend to get angry. I tend NOT to understand after EVERY time he came to the table, he screwed something else up. I understand a bad day, and even thought of that, but his level of service was a joke.

    I urge you. Read the rest of the site. Read my reviews. I have NEVER gone after a server like this. I have NEVER, in my life, received such bad service. I have dealt with rude servers. Hell, I was in South Omaha a few months back, and our waitress walked over to the booth next to us and sat down and started watching TV and ate her dinner, ignored us, and took forever to make our change… that was STILL Better service than this ‘Experience’ at Jazz..

    Well, there you go: My response. I would suggest that you go back to Jazz. Enjoy yourself. If YOU enjoy it, then feel free to write about it. Tell us more than just that you like the servers and the food. Tell us about the food you had, why you like it and how your server was. Be accurate and honest, not just say good things to defend a place you seem to have loyalty to.

    I welcome your review!

    ~The Omaha Critic
    (Hey Rusty, come weigh in on this!)

  7. Awww, come on – Sammy, Rusty, John, AND Aaron, even though we have no idea WHERE he is now!

  8. Lorina Moody says:

    I don’t recall him saying that he had never eaten a beignet before.. I believe he said that he had never had one that compared to the beignets he had at Jazz. In other words.. They were really, really good.. Sheesh.

  9. Rusty says:

    As someone who has served the OC and the CW numerous times, I can tell you for a fact that they are some of the most, if not THE most, generous guests I’ve had the pleasure of taking care of in every respect a dining guest can be.

    I’ve worked in the industry in every aspect possible, from the lowly dishwasher, to being a Manager, and being part of a family owned operation (only to be self-removed in pursuit of my MBA). I’ve encountered every type of customer possible and, trust me, the OC and his entire family are a breath of fresh air for an over stretched waiter.

    To address some of the other points made by Mr. Wilson:
    Are you aware that there is an entire show dedicated to the expanding of the pallet of a world renowned food critic? To suggest that not having sampled a specific kind of dish makes one unqualified to form an educated or intelligent opinion about an entire classification of food is just ignorant.

    “Have you ever had Gu Don Ju Yuan?”
    “No.”
    “Then, don’t tell me if you like Chinese food or not because you’ve never had Gu Don Ju Yuan.”

    See how ridiculous that sounds?

    I also encourage readers to reread the original post before submitting rants. The critic didn’t have one single, or even a few, complaints with the service. It was the service all around. As a server, I try to be empathetic to the stresses, and possible unavoidable problems, a server may encounter. But, everyone has a limit.

    I know for a fact that when taking care of the OC and his family I have made my fair share of mistakes, had my share of forgets, and have been forced to try and ply catch up for kitchen errors. Never once have I felt unappreciated or under achieved because the family is always more than understanding.

    The part of Mr. Wilson’s post I find to be most curious is the fact that he would make the suggestion that someone wasn’t patient, courteous, thoughtful enough in a situation, when he himself wasn’t there to see what happened. A bit presumptuous in my opinion.

    Finally, take into the consideration the response of a guest who is as loyal to Jazz as you are, who reinforced the idea that the service was less than adequate.

  10. Droid says:

    I’m not going to try to hide my bias here. I work at Jazz.

    When I heard a scathing review of our restaurant had come out online, I was surprised when I had trouble finding it via google. I had assumed it was in some sort of major publication. It was only after asking around my restaurant I was able to locate your site, apparently given or referenced in a corresponding letter you sent to our establishment.

    I’m glad, for the most part, you seemed to like our food. And I’m not going to try to defend the service you received, either. It does sound exceptionally bad. But I do, as a artist and amateur critic myself, question your motives as a critic.

    You went on for what amounts to roughly three pages when basically, the same information could be communicated by a relatively simple, perhaps paragraph-sized elaboration on the sentence “The service was extremely poor.” By now, I would guess that between writing, posting, and then defending this post in comments, you have spent more time critiquing this experience than you did at the restaurant. Even worse, you seem to feel compelled to take each opportunity you can to belittle your server. Regardless of the fact that I know this person, to me that is a sign of poor criticism.

    “I would tell you his name, but I don’t believe he actually introduced himself.”
    Why would you do this? What would you hope to accomplish by this? That people single him out were they to meet him? How would your readers be served by this information?

    And even aside from as a critic, as a diner, if your service was so very poor, why didn’t you ask for a manager? It’s part of any manager’s job to deal with and if necessary, repair any issues that come up during service.

    All this aside, I would stress I am completely apathetic to the effect of your on our restaurant, although not above a quick retort to explain why.

    Essentially, sir, I don’t think this review is objective or impersonal enough to be published anywhere but here, by yourself. Which means you have outed yourself as less a critic, but merely a letter-writer with a blog. And in case you haven’t checked around the internet these days, blogs are a dime a dozen.

    (Edited by TOC: Had to re-add after Sitemeter took down site. Unfortunately links were lost, content left as is)

  11. *cracks knuckles*

    Yes, we bloggers are a dime a dozen, and yes I could have gotten a manager involved. But quite honestly, I had walked in with high hopes for doing a good review on the place. It just fell apart. I have this thing: I always let the night just unfold, bad service and all. It’s not MY responsibility to provide me and my family with good service and good food; It is the duty of the restaurant that we picked.

    Let me explain something to you, Slick: I didn’t write a letter to the management of Jazz. Not a word. I wrote a blog post on my foodie blog. I wrote about my experience at YOUR restaurant. Now I will admit, I got a little overzealous in my post, however I stand by it. The person, whoever served us, whatever his name was, had to be the worst server I have ever had the unfortunate experience to be ’served’ by.

    I have found that over the years, what makes or breaks a restaurant in Omaha isn’t the food, it’s the service. I have heard great things about the food at Jazz. I have heard great things about the service at Jazz. The problem is, I got this guy and all I had to go on was the service this guy provided as well as the food that was put before me. He really torqued me, my family, and my friends. He didn’t just screw up a few orders, he screwed up everything and took forever doing it. It wasn’t even busy.

    So bust on me if you want. I stand by my post. I’m sorry that this guy, chose this day to have me as a customer. We were patient, polite, and calm and we didn’t (for damn sure) deserve to have our evening ruined.

    I’m not against reviewing it again. I think the place has some serious potential. Take it for what it’s worth.

    ~The Omaha Critic

    (Edited by TOC: Had to re-add after Sitemeter took down site. Unfortunately links were lost, content left as is)

  12. CheeseCake says:

    Mine site must be dime a dozen too…and I’m must very crule. Concidering I accounted EVERYTHING tha I remembered the waiter doing really wrong. *sigh* I’m sorry that we are such inconsideate people, I know I feel bad(Not!).

  13. L says:

    By the way — we went to Jazz on 14th and Farnam for cajun on Sunday. H O R R I B L E. Don’t even get me started on the horrible. The inside smells like a urinal cake. All of the crab on the menu starts with “K”. All the fried things are so battered it’s like as if Mrs. Paul’s made funnel cake. I had an oyster po’boy and the oysters themselves were okay. Hushpuppies were good. EVERYTHING ELSE WAS HORRIBLE. It is a lagniappe cesspool. Imagine if Rick’s Boatyard were DIRTIER and serving fake cajun. You’ll begin to get the idea. It was wretched.

  14. Elaine says:

    I love the food at Jazz and I”ve had pretty good service every time I’ve been there and we go about once a month. The wait staff are not exactly friendly however. They dont go out of their way to be nice. They set the food down and they’re done. Doesn’t really bother me though. I prefer a non attentive waitress to one that hovers

  15. Lainey says:

    oh man, it really does sound like you all had a RIDICULOUS time with that waiter. but i gotta say, i don’t know how fair it is to write a scathing review after just one visit. industry standard is three.

  16. Industry standard.. *snort* That’s funny. I’m not made out of money man. Notice… There are no adds here. I’m just a poor schmuck taking his family out for a nibble and writing about it. Now I actually have often thought about pulling down this post. I try to be fair and balanced, so people have left some scathing comments for me. So I figure it all balances out. That being said, if they want the review to change, then they need to invite me back. I keep my anonymity and they get a hybrid review. I don’t want special service or free food (Unless it’s like from Hiro or something!). I just want to write an accurate account of what I experienced and what I liked and didn’t like about it.

    I guess if take care of me and my family and I’ll give you a good write up. I’ve had mediocre service and food. Those got a half baked review. Some places, such as Jazz, just set me off. They had the power to make it a good experience from the get go, they did nothing. They -HAVE- the choice to get a better and updated review. They don’t ask. So? What now? I just sit here waiting.

    Tell you what, if they want me to come back and give it another review, they can send me mail: TheCritic@OmahaCritic.Com. I am always open to giving them a second chance.

    ~The Omaha Critic.

  17. Stacy says:

    We had good service with the waitress tonight but the manager on duty WAS HORRIBLE. We had a problem with our bill and the waitress could not resolve it so we asked to speak to the manager. He was rude, patronizing and lost himself 4 new customers as it was our first visit. We liked the food but we won’t be going back.

  18. dk says:

    My husband and I tried Jazz last night for our anniversary dinner…….the food was not terrible…..it was pretty good….the waitstaff was AWFUL…our waitress seemed to get distracted by standing around and we waited forever to get our food….when we placed our order I actually checked to see how many minutes it would take for her to get it into the computer. It took ten. When we were ready for a box and our check usually all it takes is setting your fork down and gazing a meaningful glance at the waitstaff….she just stared back and then went on with the conversation she was having with another waiter. Five minutes later she was still talking to her co-worker and I flagged down a different waitress to bring us a box and our check and our waitress rushed over as soon as she realized we had gotten boxes. She dumped the check on the table and I handed her a bill immediately, i was not waiting for her to come back to collect it. When she brought us our change she did not bring us the coins….now I am a decent tipper…and 60 cents really isn’t that big of a deal but i felt that she was choosing her own tip in that instance and that is what her tip was the 60 cents that she choose not to return to us. We will not be returning to Jazz.

  19. Katelyn says:

    Ok, so I just stumbled upon this blog today and am reading old posts… so I understand that this post was from almost 2 years ago. Have you been back? I am by no means a qualified reviewer but my boyfriend and I absolutely love this place and have been about 5 times over the past year. I have never noticed the smell you speak of – although now that you mention it, I’ll have to check next time. The service is always mediocre but the food is amazing. We’ve like almost everything we’ve tried – with the exception of the Louisiana BBQ Shrimp – I like hot food and this was almost over the top – and the Cajun Caccitore didn’t excite me. We love the oysters, Shrimp & Scallops Pontchartrain, Grilled Threesome Layfayette, Crawfish Etouffee and Shrimp Pierre. Give it another shot if you haven’t yet. I recommend they spend more time training their servers – never have been impressed there but the food makes it worth it.

  20. All it takes is for them to invite me back. I wont tell them who I am or what I look like. I like to keep everything on a level playing field. It just takes them sending me an email. TheCritic@OmahaCritic.com and I’m there.

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